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Cisco Security Agent CSA error in csauser.dll when running Hansen

When CSA 5.1 agent is installed on the same workstation (running WinXP) as an application called Hansen (asset/work management tool), the user gets an error each time they close the Hansen application which references the application "imsv732.exe" and the module "csauser.dll". Both CSA and the Hansen application appear to work fine, but the user gets this error each time they close the Hansen application.

I tried putting the host in Test Mode, removing all Policies from the Groups which the host is a member, and even tried stopping the CSAgent service on the host, but the Hansen application still gave the same error each time it was closed.

Finally, I deleted the "csauser.dll" file. The Hansen application no longer reports the error, and CSA appears to be working fine.

Does anyone know the possible ramifications of deleting this file?

2 REPLIES
Bronze

Re: Cisco Security Agent CSA error in csauser.dll when running H

The csauser.dll controls buffer overflow detection and COM rules.

New Member

Re: Cisco Security Agent CSA error in csauser.dll when running H

Rather than deleting the csauser.dll file you can disable it for this particular application. We have a technote available which covers this here:

http://www.cisco.com/en/US/products/sw/secursw/ps5057/products_configuration_example09186a00805f0c18.shtml

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