James,
I can't think of a single reason why you are being denied access.
Cisco has a fine product in its Cisco Security Agent and you should be able to see for yourself
its merits.
Please call Cisco TAC at 1 800 553 6387
or email them at
cs-support-us@cisco.com
Someone will surely get you in touch with a "live person" who will get you access to the video, and will probably get you a visit in person from a salesman from Cisco.
Just be patient. You know you are a god customer and that Cisco will want your business.
Hope this helps.
Let us know in this forum if it doesn't!
Best,
Paul