Hi there. I don't have access to this system, only the info below. The Cisco VPN client has not been working recently and it appears it can't pull a cert. Not sure, this isn't my arena. Can you decode this and tell me what's wrong?
A fingerprint system attempts to communicate with a VPN (Concentrator or router) hub site but cannot do so. No communications for 3 days.
Cisco Systems VPN Client Version 4.0.3 (A)
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Re: Cisco VPN Software Client Error - Can you decode?
You're right about it not being able to pull the cert.
My guess is that something has sent the fingerprint reader a bit screwy. It could be something as simple as the user's profile became locked and a new one created - which would give them a new (and empty) certificate store. Does the reader work for other operations, e.g. system logon, file encrypt/decrypt, etc?
If using 2k or XP check that the user doesn't have multiple profile folders in Doc&Settings. If he/she does then its a fair bet that once they re-enroll they'll be working again. Have them try this even if their profiles are good, as it should create a new known good cert.
Also check the contents of the user's cert store: Start>Run>mmc, then press Ctrl+M > Add > Certificates [My User Account] and have a look in Personal>Certificates
If this still doesn't work, what's the fingerprint system being used, perhaps that'll give a clue for a workaround.
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