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Community Member

Cisco with starband sattelite

Has anyone gotten the cisco client vpn connection to worke with a Starband sattelite internet connection?

7 REPLIES
Cisco Employee

Re: Cisco with starband sattelite

Kathy,

I have not personally used VPN Client over Satellite connection but one of the biggest challenges that VPN users face over Satellites, is the latency.

Are you using IPSec Over UDP or TCP. I have seen issues with satellite connections when using IPSec Over TCP. IPSec Over UDP should work fine.

I would test your VPN Client from a dial up to make sure that its working fine. Then try the satellite connection, if it does not work, Call the service provider and explain the situation and they should be able to provide you some additional guidance.

Also, logs from the Client and VPN Server should help you to isolate the problem of why you are not able to connect.

I hope it helps.

Regards,

Arul

Community Member

Re: Cisco with starband sattelite

Thank you!

Here is my log. Using IPSec/UDP

Cisco Systems VPN Client Version 4.0.3 (C)

Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.

Client Type(s): Windows, WinNT

Running on: 5.1.2600

15 10:51:26.296 09/26/06 Sev=Warning/2 IKE/0xA3000067

Received Unexpected InitialContact Notify (PLMgrNotify:841)

16 10:51:42.296 09/26/06 Sev=Warning/2 CVPND/0xE3400014

The VPN Client could not find the adapters GUID.

17 10:51:42.593 09/26/06 Sev=Warning/2 CVPND/0xE3400014

The VPN Client could not find the adapters GUID.

18 10:51:42.593 09/26/06 Sev=Warning/3 CVPND/0xE340000D

The Client was unable to enable the Virtual Adapter because it could not set the IP configuration into the registry.

19 10:51:42.593 09/26/06 Sev=Warning/2 CM/0xE310000A

The virtual adapter failed to enable

20 10:51:42.609 09/26/06 Sev=Warning/2 IKE/0xE3000099

Failed to active IPSec SA: Unable to enable Virtual Adapter (NavigatorQM:938)

21 10:51:42.609 09/26/06 Sev=Warning/2 IKE/0xE30000A5

Unexpected SW error occurred while processing Quick Mode negotiator:(Navigator:2199)

Cisco Employee

Re: Cisco with starband sattelite

Kathy,

Based on the logs from the VPN Client, the issue does not seem to be with Satellite Connection. The VPN Client software itself is having problems finding the virutal adapter.

In your case, the best place to start is to uninstall the client manually and re-install the VPN Client. Please follow the below URL for details

http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_tech_note09186a0080094b7f.shtml

BTW, did you have any other Cisco VPN Client installed prior to installing the current one.

Regards,

Arul

Community Member

Re: Cisco with starband sattelite

Yes I did, in fact it worked before I did that but then my PC would not restart so then I did a restore but the VPN client did not fully restore so I had to reload it.

Cisco Employee

Re: Cisco with starband sattelite

Kathy,

Looks like the VPN Client installation did not go smoothly and has something to do with the Virtual Adapter not getting installed properly.

At this point of time, I think your option is to manually uninstall the client and try to install it again.

Regards,

Arul

Community Member

Re: Cisco with starband sattelite

I manually uninstalled cisco client and reinstalled now I get the following errors.

I have uninstalled and installed many times with same errors.

Cisco Systems VPN Client Version 4.0.3 (C)

Copyright (C) 1998-2003 Cisco Systems, Inc. All Rights Reserved.

Client Type(s): Windows, WinNT

Running on: 5.1.2600

I don't even have to try and connect as long as the vpn client is open these errors keep coming.

1 16:56:11.593 10/04/06 Sev=Warning/2 CVPND/0xE3400003

Function CreateFile failed with an error code of 0x00000002(DRVIFACE:718)

2 16:56:12.140 10/04/06 Sev=Warning/2 CVPND/0xE3400003

Function CreateFile failed with an error code of 0x00000002(DRVIFACE:718)

3 16:56:13.765 10/04/06 Sev=Warning/2 CVPND/0xE3400003

Community Member

Re: Cisco with starband sattelite

Hi Kathy,

There are two grades of Satellite Internet service, consumer and commercial.

Consumer VSAT (StarBand/HughesNet/Wildblue) networks are shared services with greater contention factors. Yes, using UDP you will connect but the speeds will be close to dialup.

Commercial VSAT networks provide shared or dedicated services offering less contention. Using UDP you will connect but the speeds will rarely be as good as DSL/Cable or T-1.

VSAT Providers such as Spacenet and Unasat have products that will work in a VPN IP-SEC environment.

Hope this helps?

Steven Thompson

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