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Community Member

Clean Access Agent error

Hi there

I don't know why, every time I try to log on to Clean Access agent I get this error message. (see attached doc.) It prevents me from logging on. Then I have to remove the program, turn off the pc. Turn on the pc again to reinstall the program for it to works.

can anyone help?

many thanks

paul

3 REPLIES
Community Member

Re: Clean Access Agent error

Some program on your computer is messing up with Clean Access Installation. One big cluprit is presense of Spyware on your machines. I would try uninstalling Clean Access, then running Lavasoft Spyware remover (free) and Spybot search and destroy (free) and on top install Microsoft Windows Defender. Then installing CAA again. Hope that helps.

Community Member

Re: Clean Access Agent error

Many thanks, it works

Community Member

Re: Clean Access Agent error

What version are you running of CCA Agent and NAC Appliance Server ?

This is not normal behaviour so can you try to disable AV, Firewall etc and try running the Agent Again.

The Agent will poll every 5 secs to discover the CAS, using the Discovery Host which will either be an IP or hostname. If it is a hostname make sure it is resolvable.

Inti

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