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Clean Access and satellite internet

We have NAC 4.1.6 enabled for our IPSec VPN client users, and have at least one user coming in from a HughesNet satellite Internet connection. When he connects via HughesNet, the VPN connection works fine but the NAC agent will not run and check his machine. However, when he uses any other type of Internet connection (including a Verizon aircard), NAC works properly.

Has anyone experienced this, and is there a fix or workaround? He's running the 4.1.6 Windows agent. Thanks.

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