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Clean Access and Windows 2003 Server

I am trying to install the Clean Access Client on a VM running Windows 2003 Server. When I connect to our customer's network the VPN client appears to connect properly and I see the Clean Access window. Then it all seems to fall over. My customer tells me I should see a blue window with a red OK button on it but I never see it. As a result I never get completely into the network. Is this because I am running this on Windows 2003 Server or should I be looking at something else? Can this run in a Virtual Environment and on 2003 Server?