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Clean Access can't launch virus definition file udpate?

Hello, I'm using the Clean Access Agent as required by the college I go to. I am running Windows Vista and I chose AVG antivirus Free Edition as my required antivirus software. I have successfully downloaded, installed, and updated AVG. Right now I am only granted temporary access to the network and am stuck on the "Required Antivirus Update" page. When I click "update" I get an error message which reads "Clean Access Agent could not launch virus definition file update. Please update from the menu of ." Any idea what this means?

And no I can't use another antivirus program. McAfee passed the "Antivirus Update", but caused my computer the blue screen and none of the other approved programs passed the test.

Any help is appreciated in advance.