Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Clean Access Manager Invalid License Detected

I moved Clean Access Manager from VMWare ESX 3.5 to VMWare vsphere 4.0. After moving the server Clean Access manager authentication and management web-site stopped working. When i go to CAM web site i get following errors(compelete error page as attachment). And there is also message about invalid license in perfigo.log file. How can I fix it?

root cause


at java.lang.String.indexOf(Unknown Source)

at java.lang.String.indexOf(Unknown Source)

at com.perfigo.wlan.web.admin.LicenseInfoManager.validateMAC(

at com.perfigo.wlan.web.admin.LicenseInfoManager.importFlexLMlicence(

at com.perfigo.wlan.web.admin.LicenseInfoManager.isValidFlexLMLicense(

at com.perfigo.wlan.web.admin.SmartManagerConf.loadFeaturesFromLicense(

at com.perfigo.wlan.web.admin.SmartManagerConf.load(

at com.perfigo.wlan.web.admin.SmartManagerConf.<init>(

at com.perfigo.wlan.web.admin.SmartManagerConf.getInstance(

at org.apache.jsp.main_jsp._jspService(


Re: Clean Access Manager Invalid License Detected


CCA server or manager aren't supported in virtual environments.


New Member

Re: Clean Access Manager Invalid License Detected

How i can remove the invalid license(from command prompt) and install new, i can't access web-interface because of the changed MAC-address.

CCA manager has worked fine on VMWare since year 2006 when we installed it. Problem came when we moved CCA manager from one ESX server to another and MAC-address changed.

Re: Clean Access Manager Invalid License Detected

You'll have to delve in the database and empty out the license table. This is completely out of realm of support for CCA though, so I can't post an unsupported procedure on NetPro forums.

I can tell you though that the underlying database is postgres, the database name is controlsmartdb, and the table you're looking for is flexlm_licenses; If you do empty out the licenses table, be ready to install all your CAS and CAM licenses on it again.

I would have advised opening a TAC case, but TAC will refuse support to you since you're running your environment on virtual hardware, which is unsupported through and through.