11-17-2008 01:35 PM - edited 03-09-2019 09:48 PM
I have tried to install CSA 6.0 a few times and it crashes on "Unable to load patch information into database. setup will now abort". can anyone tell me why this keeps happening. I have installed 5.2 just fine but I want to use 6.
Solved! Go to Solution.
11-24-2008 01:05 PM
If you encounter problems with installing or uninstalling the CSA, perform the following tasks:
⢠Verify that you rebooted the server.
⢠Verify that the Cisco Security Agent service is not disabled and that its Startup Type value is
Automatic.
⢠Obtain the installation logs from
Cisco Security AgentInstallInfo.txt and driver_install.log files.
⢠For installations, verify that you installed the Network Shim. The driver_install.log file should state
that csanet2k.inf installed. If the Network Shim is not installed, uninstall the Agent and then install
the Agent again.
⢠Verify that you did not use Terminal Services.
11-24-2008 01:05 PM
If you encounter problems with installing or uninstalling the CSA, perform the following tasks:
⢠Verify that you rebooted the server.
⢠Verify that the Cisco Security Agent service is not disabled and that its Startup Type value is
Automatic.
⢠Obtain the installation logs from
Cisco Security AgentInstallInfo.txt and driver_install.log files.
⢠For installations, verify that you installed the Network Shim. The driver_install.log file should state
that csanet2k.inf installed. If the Network Shim is not installed, uninstall the Agent and then install
the Agent again.
⢠Verify that you did not use Terminal Services.
12-10-2008 06:06 AM
Turns out the server just needed more memory.
Thanks,
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