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New Member

CSA Agent exception rule for Default Desktop

I'm running CSA v4.03 and need to get exceptions to work for the Default Desktop module

3 REPLIES
Blue

Re: CSA Agent exception rule for Default Desktop

Do you have a specific problem?

Tom

New Member

Re: CSA Agent exception rule for Default Desktop

Yes, I can't get exceptions to work for specific rules

Blue

Re: CSA Agent exception rule for Default Desktop

Do you have an example? Are you using the wizard to create the exception? Is it in test mode? Are you using group exceptions? Have you tried copying the rule from the group exception to the same policy? Have you tried disabling the rule to see if another rule is superceding it?

Try isolating the two rules in a single policy to see what is happening without any interference from other policies.

Tom

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