Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member


I' m trying to import Users via RDBMS Synchronization.

I already have tried various ODBC-Datasources (Text, Excel, mySQL),

but none will work.

With mySQL I get the following error in CSDBSync.log :

Cant start transaction on CSAuth server at <Hostname>, error -4,

will not do any more actions.

Does anyone know this error number ??

What do I do wrong ??

New Member

Re: CSDBSync

The error you mention is an inability for csauth to talk to the host. If this is on the same box, it could be because csauth isn't running - check under services.

You can also view your DBSync logs in the GUI. Also, you can enable tracing in windows for further debugs if necessary.

Unfortunately, there are several issues that can cause errors like this, the most common being:

- incorrectly named file - should be accountActions.

- file names don't match in registry, in appropriate directory, and/or schema.ini

- csauth not running

- host not reachable.

Beyond that, it's usually still just a configuration error, and the text or Excel on the same box is a good way to start to eliminate errors from other sources.

Good luck,