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Community Member

CSM Problem

hi,

I have installed the 3.2 version of CSM on a virtual Windows 2003 Server. I am getting the error message when trying to login:

"Login to the server Failed"

"Please enter your username and password again"

anybody knows the problem's solution?

5 REPLIES
Community Member

Re: CSM Problem

Put in the correct username and password.

Community Member

Re: CSM Problem

Ok.. Ok.. I was just trying to display some humor. You may want to try using admin as the login name and whatever you configured for your password at setup.

If this just doesn't work for you, you kinda have two choices that I know about. A) You can work with Cisco TAC to replace your comUser.dat file that contains your accounts. They will probably send you a new one that contains a simiple user account and password. B) You can go ahead and reinstall the whole setup. This is most likely the easiest of the two routes. Especially since you've just set this up.

Now, if your question is concerning the VMware setup, we will really need further information.

I hope this helps a little more than the last response! :D

Community Member

Re: CSM Problem

I received that message also. I had to add the casuser account into the local admin group and then start the daemon manager service. I also had to uninstall CSA, since it did not work well with our security settings.

Community Member

Re: CSM Problem

How would he add the casuser account if he cannot access the server? Were you saying for when he does the reinstall?

Also, there is something wrong if you cannot run CSA with CSM. You may want to get a TAC open as this is not normal behavior.

Community Member

Re: CSM Problem

There has to be access to the server at some point, otherwise CSM would not have been able to be installed.

Actually, it is a known case that CSA does cause problems on servers since its rules are not configured properly. I have put in a feature request to have CSA put as an optional install in CSM for 64 bit installs and those who don't need or want it. It introduces another problematic layer when trying to solve the root problems.

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