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Disable Anti-Replay on ASA 5520

Is there a way to disable anti-replay checking on an ASA?? Im getting this error constantly almost in my log from one particular user, I have had them upgrade their VPN client to the newest version but it is still happening? Any suggestions?

%PIX|ASA-4-402119: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from remote_IP (username) to local_IP that failed anti-replay checking.

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