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New Member

Error 0x2003 When getting file information

This error is being shown beside the CERTS file in File Management. Is it possible this file is corrupted or what needs to be done to correct this? Thanks for any info on this.


Re: Error 0x2003 When getting file information

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit and to open a case with one of our TAC engineers, visit

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

Re: Error 0x2003 When getting file information

Did you get a resolution? I have the same issue.


Cisco Employee

Re: Error 0x2003 When getting file information

Looks like your file system is corrupt, it happens occassionally.

You may need a replacement, but if you call the TAC they'll tell you to start a console session (not Telnet or WWW, but plug straight into the console), login and then at the menu prompt type 911. This is a hidden option that will stop all concentrator functions and put you in a special mode, so be sure and do it after hours. After logging in you can "fsck -a" the hard disk and it might fix it up.

Be very careful in here, don't go playing around with options that you're not sure of. When you're done, do "reset" to bring the concentrator back on line.

Re: Error 0x2003 When getting file information

Thanks - worked a treat.