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Community Member

Error: "User authentication application failed to start"

Hi,

I have installed vpn client on a terminal server windows 2000. When I try to connect to the pix I have a error: "User authentication application failed to start" in the dialer window before the user and password window. I can not enter the user and password because I have the error.

Can you help me ?.

My log:

1 16:18:09.250 01/17/04 Sev=Info/4 CM/0x63100002

Begin connection process

2 16:18:09.250 01/17/04 Sev=Info/4 CM/0x63100004

Establish secure connection using Ethernet

3 16:18:09.250 01/17/04 Sev=Info/4 CM/0x63100024

Attempt connection with server "XXXX"

4 16:18:09.281 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID, VID, VID, VID, VID) to XXXX

5 16:18:09.375 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

6 16:18:09.390 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK AG (SA, VID, VID, VID, VID, KE, ID, NON, VID, VID, NAT-D, NAT-D, HASH) from XXXX

7 16:18:09.421 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK AG *(HASH, NOTIFY:STATUS_INITIAL_CONTACT, NAT-D, NAT-D) to XXX

8 16:18:09.453 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_INITIAL_CONTACT) from XXX

9 16:18:09.453 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from XXXX

10 16:18:09.453 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from XXXX

11 16:18:09.453 01/17/04 Sev=Info/4 CM/0x63100015

Launch xAuth application

12 16:18:09.500 01/17/04 Sev=Warning/3 CM/0xA3100009

Unable to launch xAuth application

13 16:18:09.500 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to XXXX

14 16:18:09.562 01/17/04 Sev=Warning/3 DIALER/0xE3300008

GI VPNStart callback failed "CM_MISSING_XAUTH_APP" (13h).

15 16:18:10.562 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

16 16:18:10.562 01/17/04 Sev=Info/4 IPSEC/0x63700012

Delete all keys associated with peer XXX

17 16:18:10.562 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

18 16:18:10.562 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

19 16:37:33.468 01/17/04 Sev=Info/4 CM/0x63100002

Begin connection process

20 16:37:33.484 01/17/04 Sev=Info/4 CM/0x63100004

Establish secure connection using Ethernet

21 16:37:33.484 01/17/04 Sev=Info/4 CM/0x63100024

Attempt connection with server "XXXX"

22 16:37:33.515 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID, VID, VID, VID, VID) to XXXX

23 16:37:33.625 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK AG (SA, VID, VID, VID, VID, KE, ID, NON, VID, VID, NAT-D, NAT-D, HASH) from XXX

24 16:37:33.640 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK AG *(HASH, NOTIFY:STATUS_INITIAL_CONTACT, NAT-D, NAT-D) to XXX

25 16:37:33.687 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_INITIAL_CONTACT) from XXXXXX

26 16:37:33.687 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from 1XXXXXXXX

27 16:37:33.687 01/17/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from 193.173.146.210

28 16:37:33.687 01/17/04 Sev=Info/4 CM/0x63100015

Launch xAuth application

29 16:37:33.718 01/17/04 Sev=Warning/3 CM/0xA3100009

Unable to launch xAuth application

30 16:37:33.718 01/17/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to 193.173.146.210

31 16:37:33.781 01/17/04 Sev=Warning/3 DIALER/0xE3300008

GI VPNStart callback failed "CM_MISSING_XAUTH_APP" (13h).

32 16:37:34.781 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

33 16:37:34.781 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

34 16:37:34.781 01/17/04 Sev=Info/4 IPSEC/0x63700012

Delete all keys associated with peer XXXXX

35 16:37:34.781 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

36 16:37:34.781 01/17/04 Sev=Info/4 IPSEC/0x63700014

Deleted all keys

3 REPLIES
Cisco Employee

Re: Error: "User authentication application failed to start"

When reporting an error like this please always include what VPn Client version you're using.

If this is 3.6(x) then you're hitting bug CSCeb48530, upgrading to 3.6(6)A (or anything 4.x) should resolve it.

Haven't seen this error on anything else other than 3.6 so if you're using a 4.x client and seeing this, you might want to try re-installing it.

Community Member

Re: Error: "User authentication application failed to start"

Hi,

Thank you for your rensponse.

I'm using vpn client 3.6.3B. Now I will try to install the 3.6.6A or 4.x.

Thank you.

Community Member

Re: Error: "User authentication application failed to start"

Hi,

I have installed the 4.x release of the vpn client but I have the same problem.

The log:

....

12:07:58.234 01/20/04 Sev=Warning/2 IKE/0xA3000067

Received Unexpected InitialContact Notify (PLMgrNotify:841)

10 12:07:58.234 01/20/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK INFO *(HASH, NOTIFY:STATUS_RESP_LIFETIME) from XXXX

11 12:07:58.234 01/20/04 Sev=Info/4 IKE/0x63000014

RECEIVING <<< ISAKMP OAK TRANS *(HASH, ATTR) from XXXX

12 12:07:58.234 01/20/04 Sev=Info/4 CM/0x63100015

Launch xAuth application

13 12:07:58.390 01/20/04 Sev=Warning/3 CM/0xA3100012

Unable to forward xAuth request data to xAuth application. Error code 4294967283

14 12:07:58.390 01/20/04 Sev=Warning/2 IKE/0xE3000099

Failed to process Xauth Request (NavigatorTM:412)

15 12:07:58.390 01/20/04 Sev=Info/4 IKE/0x63000017

Marking IKE SA for deletion (I_Cookie=C36D0DA3D0FB1CB3 R_Cookie=C8BF8A05DB6536B9) reason = DEL_REASON_WE_FAILED_AUTH

16 12:07:58.390 01/20/04 Sev=Info/4 IKE/0x63000013

SENDING >>> ISAKMP OAK INFO *(HASH, DEL) to XXX

17 12:07:58.593 01/20/04 Sev=Info/4 IPSEC/0x63700008

IPSec driver successfully started

......

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