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Fail to get sensor version

We run IDS version 3. No alarms are being shown recently.. When in Event Viewer, looking at Device Status , I get an error message "Fail to get sensor version. Connection has not been established yet."

Looked in logs, device is alternating "Route Up" then "Route Down". Looking for some ideas about whats happened. thank you.

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Re: Fail to get sensor version

Hi,

Firstly, did you configure the Event Dest in the IDM? This message appears if you have not.

Secondly, the error message you are receiving, related to a discrepancy in version, is usually due to the fact that IDS sensors and the IEV are not on the same version. Please check your versions and try to add the sensor again.

Also, if you have the wrong IP of the IEV Viewer in the sensor, this error message will appear.

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