09-18-2001 10:40 AM - edited 02-20-2020 09:49 PM
Here at our company we sell a lot of LANtoLAN VPN solutions using 506,515R and 515UR hardware. In the past everything has worked very well and our clients have been extremely pleased with the results. But the last four 515's (3 515R's, 515UR) are having a lot of problems just passing packets. It seems they can run from 10 minutes to 4 days but still the firewalls seem to seize. And when I say seize I mean you can't even console to them. All the devices are running 6.0.1, usually with a VPN Accelerator card in them. But even just running the chaise alone with no card additions, the systems still freeze and need to be rebooted. I do have a case open with three of the 515's and we are going to RMA those devices. These three units came from the same vendor and pretty much left the assembly line one after another. This leads me to believe that maybe it was just a bad batch and Cisco is working to correct problem and get these units back before they made it to customer sites. This morning though, I had yet another 515 fail at our office that I have been testing for the past few days. This PIX came from a different vendor and was bought about 45 days ago. Has anyone else seen these problems with PIX 515's? Here at our company we preach and preach and preach that Cisco firewall and VPN solutions are the best in the business. It's hard to sell and have confidence in that solution if the 515's that you are putting into place will not run for more than 30 minutes usually.
Thank you, any comments would be great.
10-02-2001 07:50 AM
I recieved a second PIX 515 with an older manufacturing date (Nov 2000) and with great relief all is working as it should.
10-02-2001 08:06 AM
how do you determine the manufacturing date, and what version of PIX are you running. I am just configging one up which seems to hang when ever I cut it from the test environment to live.
Is the 515 a lemon?
cheers
RIch
10-03-2001 11:29 AM
Apparently any PIX 515 with a serial number
4440520***** is part of a bad batch.
10-03-2001 12:07 PM
We talked a TAC engineer yesterday about this issue and he told us that the batch of bad 515's that are out is a pretty big number. Big enough that if you RMAed a 515 within the last 3 weeks , chances are you will recieve another bad 515. Looks like this is going to take a while to resolve.
10-04-2001 12:17 PM
Several of our clients have had problems with 515's. Here is some interesting info:
10-04-2001 11:40 PM
Hi,
I had an open case for over 6 weeks. Since yesterday, the case is resolved. CISCO will give you a new PIX 515, because there is a hardware-problem in the new 515-models. Contact the CISCO TAC.
Frank
11-05-2001 12:25 PM
See Field notice:
http://www.cisco.com/warp/customer/770/fn15490.shtml
We just had our 515 replaced. The replacement procedure is listed in the notice.
11-06-2001 03:41 AM
Hi!
You have to visit this site to confirm if it is affected of a manufacturers defect. If it is then you can ask for a replacement to Cisco System. Please note down the serial number and compare it.
here's the site - http://www.cisco.com/warp/public/770/fn15490.shtml
regards,
dennis
11-16-2001 06:14 AM
Sorry for been late..
I've installed a pix 515ur and a 515fo.Everything was working fine then bang, the pix started to hang/freeze. I contacted my supplier who stated that certain batches built between may2001 and oct 2001 were suspect and cisco are issusing a recall. This has left me in ... you can guess, but if I drop the speed to 10mbs it seems to help also i've been informed that memory is the suspect but at this moment in time i'll beleave anything..
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