Solved: I can't delete user in CSACS V 3.0

asarlo · ‎11-12-2002

I have a CSACS v 3.0. I have a problem with something user.

When I intent edit this user the CSACS display the message: "New user" and I can't delete this user.

The user are in CS database.

Thanks in advance.

bstremp · ‎11-18-2002

For Windows based installation, when a new record is added, an index path to the record is created. This process if interrupted might at times cause problem similar to yours. You need to clean up the database using the command "$BASE\utils\csutil -q -d -n -l dump.txt". More information is available in the FAQ document at http://www.cisco.com/warp/customer/480/csntfaq.html#Q39.

You could also refer to the document titled 'Setting Up and Managing User Accounts' at the URL http://www.cisco.com/en/US/products/sw/secursw/ps2086/products_user_guide_chapter09186a008007deaf.html

The document has a section on disabling and deleting user accounts. I guess, it should help.

View solution in original post

bstremp · ‎11-18-2002

For Windows based installation, when a new record is added, an index path to the record is created. This process if interrupted might at times cause problem similar to yours. You need to clean up the database using the command "$BASE\utils\csutil -q -d -n -l dump.txt". More information is available in the FAQ document at http://www.cisco.com/warp/customer/480/csntfaq.html#Q39.

You could also refer to the document titled 'Setting Up and Managing User Accounts' at the URL http://www.cisco.com/en/US/products/sw/secursw/ps2086/products_user_guide_chapter09186a008007deaf.html

The document has a section on disabling and deleting user accounts. I guess, it should help.