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Is there anyway to verify with Cisco that equipment/software is maintained?

Hi,

We recently had an audit where we were asked about our software  support/maintenance contracts and to verify independently that what we had  ordered from the supplier was what was delivered. For software services/products  in Europe, we (have to) deal with resellers. In the case of Microsoft, Check  Point, Trendmicro etc. we either could login to directly to the manufacturers  website or received a paper/electronic document from the manufacturer stating  our entitlements. However, this was not the case with Cisco software maintenance  and the reseller we deal with.

Is there anyway, given a serial number, to verify that the equipment is  indeed under software maintenance (in particular, what Microsoft calls, software  upgrade assurance)? A simple written yes/no answer from Cisco would suffice.

Thanks

2 REPLIES
Hall of Fame Super Silver

Is there anyway to verify with Cisco that equipment/software is

Sure, simply call the Cisco Technical Assistance Center (TAC):

http://www.cisco.com/en/US/partner/support/tsd_cisco_worldwide_contacts.html#telephone

You can also try to open a case and during that process you must supply the serial number of your device. Entitlement (support) will be verified at that point.

Finally, even when going through a reseller, your end user organization is handled by a Cisco account representative who can generate a listing for you. You may need to dig a bit if you don't already have that contact. I recall the listing is known as a "Full CSD". It will list the part number and support level for all devices and software you have support coverage on.

Hall of Fame Super Gold

Is there anyway to verify with Cisco that equipment/software is

Gather all your serial numbers and send them to license@cisco.com.  Ask them which serial numbers have or do not have valid maintenance contract. 

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