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Community Member

lost user info in ACS 2.3 and ACS 2.6

we used to use 2.3 to authenticate our dial-up users, sometimes we found some user couldn't log on just because their infos were lost without reason. we don't know why, so we added the user again, then we wil see two entries about this user, one is just have name, not detail info, but we couldn't delete this empty entry. We think it is mabye just a software bug, so we upgraded to ACS 2.6, but this phenomenon still appear sometimes.

anyone can give some advice?

1 REPLY
Community Member

Re: lost user info in ACS 2.3 and ACS 2.6

ACS depends heavily on Java, hence the windows service pack and browser version in use could be causing this. Check the product release notes against what you have, make sure you meet all the requirements.

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