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New Member

PIX 525 crash/reboot at irregular time-intervals (often)

We have a PIX 525 which crashes and reboots serveral times a day. Sometimes it works for a few hours without any problems, sometimes just a few minutes.

Is there a known bug or might it be a hardware-problem. (It worked properly for over a year before this happened)

It runs operating system version 6.2 (1), with PDM 2.0 (1).

Any suggestion is very welcome!

Han.

2 REPLIES
Cisco Employee

Re: PIX 525 crash/reboot at irregular time-intervals (often)

Hi,

When the pix crashes, it dumps the memory contents to the console. Hookup a hypterm to the console of the PIX. Set the Hypeterm to capture the screen output. When the Crash happens, send the output to TAC for analysis.

Thanks

Nadeem

New Member

Re: PIX 525 crash/reboot at irregular time-intervals (often)

thanks for your advise,

I sort of did this, but instead of opening a TAC-case, I had contact with my reseller, who advised me to upgrade first, which i just did. It seems that there is a possible bug in the 6.2 version. If this doesn't work, I'll send the output to TAC anyway.

Greetings,

Han.

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