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New Member

Re-directing from one 3005 to another

Over the past week we have been migrating remote offices to a new 3005. Because of routing, we had to assign new IP addresses to our 3002s.

We've had a couple of job sites that were migrated that connected, but they were unable to reach 95% of internal resources. They were able to get to the network, authenticate (partially), and go out through our Web proxy.

I've done tracerts and clients at the remote offices can reach, ping, resolve names just fine, but for whatever reason applications won't open, email clients won't connect, etc.

One location had a linksys router infront of the 3002. We removed that, and that location failed to have any further problems. However, another location where the 3002 is plugged in directly to a dsl modem, the problem continues. We had to re-direct its connection back to the old location. We have 10 that work on the new location, and this one that is still a problem.

Any thoughts about what could be going on?

We change the configuration by downloading the config.txt file, modifying it and importing it back into the 3002.

3 REPLIES
New Member

Re: Re-directing from one 3005 to another

Hi,

Have you tried rebooting the 3002 after importing the changed config file?

Regards,

Thomas BJ

New Member

Re: Re-directing from one 3005 to another

Yes. In fact when importing the file, the system will also reboot itself automatically once the file has completed.

In troubleshooting, we power cycled the device several times, checked connections, double checked the visible configuration settings, etc.

New Member

Re: Re-directing from one 3005 to another

Is there a filter on the 3005 group the problematic 3002 is authenticating to?

Is the software version the same as the other 3002's?

Can you maybe be more specific on the problem.

Regards,

Thomas BJ

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