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ssl vpn 1.1.3 disconnecting

I have a VPN Concentrator 3000 running 4.7.2.k and I am using the SSL client for webvpn 1.1.3. I am having users complain that when they connect using the SSL VPN, they get disconnected and then reconnected. They are saying that the SSL VPN key in the Windows systray is going gray when disconnected and then automatically connects again. I have not been able to re-crate this from my own home. Has anyone seen this before or know what is causing it and a resolution for it?

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