Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

SSL VPN client error ...

I tried to setup a VPN SSL Client on ASA 5520 as stated in the link below:

WebVPN works fine but the SSL VPN client refuses to install with the error: "The ssl vpn http response code received from the gateway indicates an error, contact your network administrator"

My environment:

- Cisco ASA 5520 v. 7.2(2)19,

- ASDM v. 5.2(2)

- SVC client: sslclient-win-

- Desktop: Win XP

Note: I have only the sslclient-win-, not the .zip file do I cannot install directly the client.

Please advise


Re: SSL VPN client error ...

Hello,Can you post the output of

debug webvpn tunnel

debug webvpn authentication

debug webvpn aaa



New Member

Re: SSL VPN client error ...

I do not have these debug options, this is what i have:

asa1# debug webvpn ?


chunk webvpn chunk debugging

cifs webvpn cifs debugging

citrix webvpn citrix debugging

failover webvpn failover debugging

html webvpn html debugging

javascript webvpn javascript debugging

request webvpn request debugging

response webvpn response debugging

svc webvpn svc debugging

transformation webvpn transformation debugging

url webvpn url debugging

util webvpn util debugging

xml webvpn xml debugging


Re: SSL VPN client error ...

sorry those are the options for the IOS SSL VPN implementation, try the following:

debug webvpn request

debug webvpn response

debug webvpn svc



New Member

Re: SSL VPN client error ...

the problem is now resolved, I found the clue from the debug command (output attached) and from this:

actually I did not put ip pool for the DefaultWebVPN tunnel, because I created another webvpn tunnel and i though the user i tested will use this tunnel.

now i have to see where to setup default gateway and dns server for svc users.

thanks for the support Farrukh

Re: SSL VPN client error ...

Its great that your problem is solved now. And thanks for sharing the debugs even after the problem was solved, for the benefit of all readers.