I am trying to use university library at home by using VPN client 4.8.01.0300. But when I give my University password, laptop shuts down automatically and upon restart says system recovered from a fatal error
Did you see the technical information of the error? Did you sent it to Microsoft? Did Microsoft provide you any knowledgebase how to fix the problem?
There are common problems encountered using VPN client in Laptops, i.e.:
1. Multiple VPN Clients are installed
Try disabling other vendors VPN Clients (from the Services) before installing Cisco VPN Client. Also disable them before using Cisco VPN Client. Else, try uninstalling other vendors VPN Client before installing Ciso VPN Client
2. If your laptop is not certified to run the OS installed (i.e. XP) but you still install it. Use the OS that is certified to run in your laptop.
3. Virus and/or Trojan is trying to hijack your VPN connection. Try using the following to clean your PC:
5. Routing and Remote Access service is in the Windows Services, some VPN Client have problem when this is running.
IT IS ALREADY DISABLED
Please see attachments for the error reports. I am not a computer specalist. I just want to access university library for journals. I am trying to give as much information as possible by me. Thanks for ur help
All of the screen capture shows a link to Microsoft Knowledge base to learn more about the ERROR and probably provide solution to fix it. Did you have a chance to go tho those links specially the 3.bmp?
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