Trend Micro Interscan URL Filtering policies not working
I have just inherited a ASA 5520 with a TrendMicro InterScan for CSC SSM (version 6.6.1125.0) with both Base and Plus licenses. We have several URL filtering policies setup with AD group checking via the Domain Controller Agents. These rules are currently in the order of most strict (only a couple of explicitly identified users and one IP address), then two different policies that block less content than the global list (each assigned to LDAP list based on AD group membership), then our global URL Filtering policy.
The most common problem I have is when I try to open a site for one of the LDAP groups the site does not become accessible until I also add it to the HTTP Exceptions list on the Global Policy thus opening it for all users.
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