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Community Member

Trouble with installing certificates

Hello,

We have several 3030 VPN concentrators in our networks around the world and we have seen a problem on one of them. If we try to create a new enrollment file we get an error :

Error generating request: Unable to write certificate request file.

We saw this one time before when we first installed the box. Somehow we got it installed, but after a few monthes, the certificate has disappeared. When we try to install it again, we see the error again.

We have not seen this error on any other box. The software version is 3.5.3.

I have successfully installed the CA certificate.

We appreciate any information on this problem.

Thank you.

Regards,

Richard Locke

Novo Nordisk IT

2 REPLIES
Community Member

Re: Trouble with installing certificates

Rebooting the box seemed to solve it this time. It is not always possible to reboot these devices. I would aprreciate hearing if others have had this experience. It seems as if the box cannot access the memory or something.

Regards,

Richard Locke

Novo Nordisk IT

Community Member

Re: Trouble with installing certificates

When the box reboots, the certificates are gone!

I guess this box needs to be RMA'd.

/Richard

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