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New Member

Tunnel negotiation forces PC to reboot

Hi

I have installed Cisco VPN client on my PC to connect to my company's network. The IT guy installed for me just like he usually does.

However, when I try to establish a connection the PC spontenously reboots during tunnel negotiation: i get a blue screen and it goes so fast that i do not have time to read before the pc is rebooting.

We tried conencting via cable, wireless, UMTS, nothing worked. The IT guy does not know and i desperatly need to connect to the network for an urgent project.

Could somebody help please?

13 REPLIES

Re: Tunnel negotiation forces PC to reboot

hi

did u try switching off to someother VPN client versions ? may be a higher version aval compared to the one being used or to a lower version..

regds

New Member

Re: Tunnel negotiation forces PC to reboot

Hi

I am using v4.6.02.0011 just like the others in the company.

Do you know where i can download a previous or later version_

Re: Tunnel negotiation forces PC to reboot

Hi

you can download the same from here but do remember that you need to have CCO login with necessary privileges to access/download from this location.

http://www.cisco.com/cgi-bin/tablebuild.pl/windows

regds

New Member

Re: Tunnel negotiation forces PC to reboot

Hi again

I followed the link and got the following message:

Windows VPN Clients

NOTE:

There are currently no files for this type.

Re: Tunnel negotiation forces PC to reboot

Its strange coz it does shows me the different versions which i can download and make use of..

regds

Gold

Re: Tunnel negotiation forces PC to reboot

just wondering if there is another vpn-like software being installed on the pc, as it may conflict with the cisco vpn client.

New Member

Re: Tunnel negotiation forces PC to reboot

no there is no and there has never been another vpn client installed on the pc.

But there is for sure a conflict with something else. How to check what it is?

New Member

Re: Tunnel negotiation forces PC to reboot

I have had the same issue ever since 4.6 and I am still having the problem intermittently. Sometimes it's a blue screen of death and sometimes it is a reboot. And then some times it wipes out my profiles.

I am currently using version 4.8.00.0440

New Member

Re: Tunnel negotiation forces PC to reboot

same problem at work. we use ibm thinkpad

New Member

Re: Tunnel negotiation forces PC to reboot

did you ever get a resolution to this?

Gold

Re: Tunnel negotiation forces PC to reboot

Try using client version: 4.0.1(Rel) - No problems with PC/Notebook re-booting!

HTH.

New Member

Re: Tunnel negotiation forces PC to reboot

I just got my issue resolved, it was a setting dealing with my security suite from Charter. I just had to disable a service in the computer management.

New Member

Re: Tunnel negotiation forces PC to reboot

Please describe your solution so that we can all benfit. I have the same problem running V4.6.00.0045 and Charter security suite.

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