Unable to access inside ASDM on PIX

[epohxavrio]

Hi all:

I cannot access the ASDM on the PIX when I type in

Any advice would be appreciated.

[epohxavrio]

I get an error message:

ASDM cannot be loaded. Click OK to exit ASDM.

Unconnected sockets not implemented.

[JORGE RODRIGUEZ]

Ive seen this error in netpro like 100 times, this is java update 10 downgrade java to update 7 I think but let me verify.

[edit]

Try this solution

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40.2cc289e0/5#selected_message

[epohxavrio]

I already installed that, how do I force ASDM to use the older version of Java?

[JORGE RODRIGUEZ]

ok what version of code are you running now?

post output of show version

[epohxavrio]

Cisco PIX Security Appliance Software Version 8.0(4)

Device Manager Version 6.1(3)

Compiled on Thu 07-Aug-08 19:42 by builders

System image file is "flash:/pix804.bin"

Config file at boot was "startup-config"

PIX515E up 2 hours

Hardware: PIX-515E, 128 MB RAM, CPU Pentium II 433 MHz

Flash E28F128J3 @ 0xfff00000, 16MB

BIOS Flash AM29F400B @ 0xfffd8000, 32KB

0: Ext: Ethernet0 : address is 0013.60b8.f2ca, irq 10

1: Ext: Ethernet1 : address is 0013.60b8.f2cb, irq 11

2: Ext: Ethernet2 : address is 000e.0c6e.8b04, irq 11

Licensed features for this platform:

Maximum Physical Interfaces : 3

Maximum VLANs : 10

Inside Hosts : Unlimited

Failover : Disabled

VPN-DES : Enabled

VPN-3DES-AES : Enabled

Cut-through Proxy : Enabled

Guards : Enabled

URL Filtering : Enabled

Security Contexts : 0

GTP/GPRS : Disabled

VPN Peers : Unlimited

This platform has a Restricted (R) license.

Serial Number:

Running Activation Key: xxxxxxxxxxxxxxxxxx

Configuration last modified by user_15 at 05:04:53.232 CST Wed Dec 17 2008

[JORGE RODRIGUEZ]

I'll go by what you said that your machine have JRE 6 update 7, Im running teh exact same code you are running.

I would try this, disable and reable http services

http server disable

http server enable

write mem

if still get the asdm error message download fresh copy of asdm 6.1.3 release date August 2008, or asdm 6.1.5 release date OCT 2008.. and re-install asdm.

6.1.3 release info see java section

http://www.cisco.com/en/US/docs/security/asdm/6_1/release/notes/rn613.html

6.1.5 release info see java section

http://www.cisco.com/en/US/docs/security/asdm/6_1/release/notes/rn615.html

[epohxavrio]

I should have clarified myself: Yes, I installed that version (JRE 6 Update 7) but I also have installed JRE 6 Update 10 (for security reasons).

http server disable does not appear to work

http server ?

reveals enable only

[JORGE RODRIGUEZ]

from the machine running jre 6 update 7 can you load asdm form it? update 10 seems where there is issue with that exact message you have attached.

[epohxavrio]

Yes I can. So if I upgrade to asdm 6.1.5 I should be able to run from both machines?

[JORGE RODRIGUEZ]

I don't think it will..

quote form release 6.1.5

If you load ASDM using ASDM version 5.0 or later, running on ASA, PIX or FWSM, and use Java 6

Update 10 or later, a dialog is displayed that states: "ASDM cannot be loaded. Click OK to exit ASDM.Unconnected sockets not implemented". This occurs when using Java 6 Update 10 or later. To get ASDM to load correctly, use Java 6, update 7.

[epohxavrio]

Gotcha, so simply put, in order to access the ASDM I need to remove the newer version(s) of JRE and stick with Update 7.

[JORGE RODRIGUEZ · Accepted solution]

hold on, I am reading an interim release of asdm which may have a fix for this issue.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsv12681

[edit]

CSCsv12681 Bug Details

Symptom:

While loading ASDM, a dialog is displayed that says:

"ASDM cannot be loaded. Click OK to exit ASDM.

Unconnected sockets not implemented"

This occurs when using Java 6 Update 10 or later.

Conditions:

ASDM version 5.0 or later running on ASA, PIX or FWSM and using Java 6

Update 10 or later.

Workaround:

Use Java 6 Update 7.

1st Found-In

5.0(8)

5.1(2)

5.2(4)

6.1(5)

5.2(4)F

6.1(1)F

Fixed-In

6.2(0.70)

6.2(0.71)

6.1(1.55)F

5.2(4.51)

6.1(5.51)

you can use this release based on above report.

asdm-61551.bin

[epohxavrio]

Thanks, it works in XP but not in Vista. So I guess I will have to use it in XP (vm)

I removed all other version of jre on the vista box leaving only jre 6 update 10.

[JORGE RODRIGUEZ]

Great.. at least we got to the bottom of the issue, don't forget to rate post if it helped.

Best Rgds

Jorge

[epohxavrio]

I will and thank you for your help getting me through this!!

For anyone else experiencing this same issue.

Run the ASDM in XP compatibility mode.