03-19-2003 03:53 AM - edited 02-21-2020 12:25 PM
We have a vpn3005 with Bootcode Rev version 2.5 and with Software Rev 3.6.1. 32MB of RAM. From 3 months it reboots 3 times. We only can see this in the log: ..date.. time... "SEV=1 EVENT/37 RPT=1 Reset Reason : 3 (Assert Condition). I don't know what kind of Condition can cause the reboot and why ?
Any one know it ? Thank's.
03-19-2003 09:02 AM
Does the Concentrator generate a CRASHDUMP.TXT file ? You can check it at the "File Management" menu. If the file exist, you can escalate it to the TAC for further analyzing.
HTH
03-19-2003 11:56 PM
Thank's a lot.!!!!
I find it.!!!
The last "question":
Sorry but, can you tell me what is the addres ( email, web, telephone ??? ) for to send the CRASHDUMP.TXT file to the TAC?
THANKS !!!!
03-20-2003 12:22 PM
Hi,
you need to open up a TAC case, and then email this file to your TAC engineer for further analysis.
you can open up TAC cases by phone(18005532447), or via CCO.
Thanks,
Afaq
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