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Community Member

VPN Client 1720 error

I am trying to install the latest VPN client on 32-bit Vista, but the installation fails with an error message:

Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CsCa_GetLocalPrivName script error -2146828218, Microsoft VBScript runtime error: Permission denied Line 9, Column 1,

Any suggestions?

Cisco Employee

Re: VPN Client 1720 error

What is the exact version of the VPN Client that you are trying to install on your Vista machine?

Is it an upgrade from Windows XP or it is a Vista machine from scratch?

Community Member

Re: VPN Client 1720 error


Same error on and previous versions.

It's a Vista business machine, not an upgrade from XP.

Cisco Employee

Re: VPN Client 1720 error

Dennis, How are you installing the client? Is it locally available or getting installed through a network?

Are you the administrator of the Vista machine and do you have full administrative rights?

What is the version of the Windows Script thats running on your machine?


Community Member

Re: VPN Client 1720 error

i'm having exact same issue. Was there a resolution? any v5.x client, fresh Vista Enterprise setup.

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