08-27-2004 07:58 AM - edited 02-21-2020 01:19 PM
I am trying to reinstall my Cisco VPN Client software. After uninstalling the existing version, the install script rebooted my PC. Now the new version will not install. I keep getting a message stating that "A previous version of the client was recently uninstalled, but the computer was not rebooted. You must reboot your computer before installing the new VPN client." I have rebooted many times and I've stepped through the manual uninstall procedure twice. I had originally tried reinstalling version 4.0 and then version 4.6...neither works.
I am running Microsoft XP pro on my laptop. Any suggestions would be greatly appreciated.
Dan.
08-27-2004 03:47 PM
Have you tried System Restore in XP? If I recall, that was the only way I could make it work.
If that's not practical, back up registry and try searching it for "cisco" keys - make sure they're gone.
Paul
08-28-2004 05:01 AM
Thanx for the clue, Paul. I went through the registry and cleared anything that looked like it was associated with the Cisco VPN client, and I removed the Cisco VPN adapter within Device Manager. Once I completed these steps the installation succeded.
I had originally removed only the files and registry keys defined in the "Manual Uninstall" process shown on Cisco's website, but that process was for Win2K. I guess there are additional steps required for XP.
Thanks again for your assistance.
Dan
08-30-2004 03:19 PM
Glad it helped. The manual uninstall instructions didn't work for me either, even on Win2K.
Be great if someone from Cisco tries your steps and updates/completes the docs to actually work with current client versions. ;-)
Paul
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