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Community Member

vpn problems

I have a user that trying to connect to his vpn, but when vpn tries to connect it comes back with "Secure VPN connection terminated locally by the client. Reason 403: unable to contact the security gateway". He is the only one having these problems. someone please HELP!!!!

4 REPLIES
Community Member

Re: vpn problems

UPDATE!!!! this is the message I received from him...

"I was able to install the VPN client on my private laptop, and it works. I'm using the same network setup and literally the same wireless network card that I use for my company laptop, so we can rule out the "environment."

Any ideas...Please HELP!!!!!

Community Member

Re: vpn problems

I am having the same issue with The Cisco VPN Client as well

We are using version 4.0.4 (B)

My Windows 2000 machine connects and tunnels with no problems at all however my XP machines will not connect appropriately. Is there a service that is blocking the connection? I have disabled the Windows Firewall settings and failed to connect. I also tried disabling my Symantec services and failed to connect. Last but not least I have verified my Group user name and password information

Thanks!

TSH

Gold

Re: vpn problems

the issue maybe related to software firewall running on the company laptop.

Community Member

Re: vpn problems

we checked the firewall. it is turned off.

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