We have a VPN 3005 Concentrator. One of my users is using Netvanta 3448 from Adtran. When he connects through VPN client, he can't access his internal network (printers, file sharing, etc.) What can he do so he can access his internal network while connecting through VPN? Thanks.
One of two things is possibly happening:-
1) The VPN profile is configured to encrypt all traffic.
2) You have configured split-tunneling, but the users LAN is the same subnet as the encrypted LAN.
Check you configuration on the 3005 - and ask the remote user what LAN IP Subnet they are using.
When remote users connect through VPN successfully, the IP address is assigned by the VPN Concentrator. The IP address is 169.230.XXX.XXX.
I understand that - what IP address is allocated to the remote VPN users?? What is the internal ip subnet range they are allocated via DHCP from the concentrator?
OK - so I am presuming that you have split tunneling enabled on the VPN concentrator? I am also assuming that the network ACL you have defined for the split tunnel does NOT contain 172.31.0.0/24 ??
From all the information you have provided - he should be able to use his LAN. Can you get the VPN client logs from the user ands post - this would help to track down the issue?
Check out this link:
Make sure Allow Local LAN Access is checked at the VPN client.