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sh url-server stat reports denied sites but the websense is not set to deny any url right now. What could be the problem?

sh url-server st

Global Statistics:


URLs total/allowed/denied 7549434/7549358/76

URLs allowed by cache/server 0/7549358

URLs denied by cache/server 0/76

HTTPSs total/allowed/denied 1454300/1454300/0

HTTPSs allowed by cache/server 0/1454300

HTTPSs denied by cache/server 0/0

FTPs total/allowed/denied 0/0/0

FTPs allowed by cache/server 0/0

FTPs denied by cache/server 0/0

Requests dropped 0

Server timeouts/retries 0/11

Processed rate average 60s/300s 10/17 requests/second

Denied rate average 60s/300s 0/0 requests/second

Dropped rate average 60s/300s 0/0 requests/second

Server Statistics:

-------------------- UP

Vendor websense

Port 15868

Requests total/allowed/denied 9003734/9003658/76

Server timeouts/retries 0/11

Responses received 9003734

Response time average 60s/300s 0/0

URL Packets Sent and Received Stats:


Message Sent Received

STATUS_REQUEST 292632 292632

LOOKUP_REQUEST 9048746 9048733




RFC noncompliant GET method 4

URL buffer update failure 0

Community Member

Re: Websense

Websense is a third-party filtering software that can filter HTTP requests on the basis of the following policies: destination hostname, destination IP address, keywords, and username. The software maintains a URL database of more than 20 million sites organized into more than 60 categories and subcategories.

Community Member

Re: Websense

I have a Cisco CE-565A which can support Websense version 5.5.2 if upgraded with the new Cisco ACNS Version 5.5.7

I need features that are available in Websense version 6. Is there a Cisco appliance that can support this.

I am not sure if a new Cisco product is compatible with the latest Websense 6.3.1, I will check.

Community Member

Re: Websense

What does your filter statement look like? Do you have the allow statement at the end? For example filter url http 0 0 0 0 allow. If you do not have the allow statement, when the firewall can not communicate with the websense server url access will be denied. I noticed you have a lot of stat counts. You may want to consider clearing the stats from config mode (clear url-server stat). Monitor the any increases in the deny counts to see if any traffic is actively being dropped.


Re: Websense

url-server (inside) vendor websense host 10.0.x.x timeout 30 protocol TCP version 4 connections 15

filter url http allow

filter https 443 allow

url-block block 128

url-block url-size 4

url-block url-mempool 100

url-cache src-dst 100

Community Member

Re: Websense

Thank you for the information. I do not see anything obvious. Do you have the syslog messages indicating the URLs were denied? I was reading the command reference. When configuring the firewall add the url-server first followed by the filter commands. I am not sure of the impact if you reverse the order. Maybe traffic is denied (who knows). Finally, what version of OS are you running. I know that early 7.x code had a number of issues with Websense. Have you looked at the bug tool kit to see if your OS version has any related Websense bugs?

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