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Why my customer PIX515E hang once in a while?

2 of my customers told me that they cannot access internet sometimes. The problem always solved by rebooting their PIX 515E. It happens once in 10 days roughly. Their PIX 515E is using 6.2 image.

3 REPLIES
Silver

Re: Why my customer PIX515E hang once in a while?

Hello,

At the time when problem occurs, pl. monitor the pix with the commands discussed in the following link -

http://www.cisco.com/warp/public/110/pixperformance.html

Please do let me know if you have any question. Regards,

Mynul

New Member

Re: Why my customer PIX515E hang once in a while?

One customer which has a PIX 515E (6.2 image) hang once in 10 days. You cannot ping or telnet to the PIX when it hangs. Reboot the PIX solve the problem but it will come back again. Recently this customer change to a new PIX 515E-UR (6.3.1 image) with VPN accelerator card. Since then no problem is reported.

Another customer which has a PIX 515 (5.3 image) hang always, about once in few days time. You cannot ping or telnet to the PIX when it hangs, so I cannot do a "SHOW" to see what is the cause of the hang. I managed to capture the "SHOW" when it is working fine and it is shown as follows:

abc# show traffic

outside:

received (in 136922.220 secs):

722184 packets 378338941 bytes

5 pkts/sec 2010 bytes/sec

transmitted (in 136922.220 secs):

653760 packets 296687914 bytes

4 pkts/sec 2009 bytes/sec

inside:

received (in 136922.220 secs):

2356936 packets 877606859 bytes

17 pkts/sec 6001 bytes/sec

transmitted (in 136922.220 secs):

2204505 packets 975479052 bytes

16 pkts/sec 7030 bytes/sec

dmz:

received (in 136922.220 secs):

1900793 packets 818066961 bytes

13 pkts/sec 5002 bytes/sec

transmitted (in 136922.220 secs):

1965048 packets 770452347 bytes

14 pkts/sec 5030 bytes/sec

abc# show block

SIZE MAX LOW CNT

4 1600 1598 1600

80 400 399 400

256 1000 998 999

1550 1188 705 803

abc# show memory

33554432 bytes total, 19496960 bytes free

abc# show conn count

71 in use, 88 most used

abc# show interface

interface ethernet0 "outside" is up, line protocol is up

Hardware is i82559 ethernet, address is 0003.6bf6.86fd

IP address 203.125.178.34, subnet mask 255.255.255.240

MTU 1500 bytes, BW 100000 Kbit full duplex

732027 packets input, 385439692 bytes, 0 no buffer

Received 39299 broadcasts, 0 runts, 0 giants

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

662580 packets output, 299723249 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 babbles, 0 late collisions, 0 deferred

0 lost carrier, 0 no carrier

interface ethernet1 "inside" is up, line protocol is up

Hardware is i82559 ethernet, address is 0003.6bf6.86fe

IP address 192.168.1.2, subnet mask 255.255.255.0

MTU 1500 bytes, BW 100000 Kbit full duplex

2381328 packets input, 883087966 bytes, 0 no buffer

Received 60244 broadcasts, 0 runts, 0 giants

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

2229113 packets output, 989159605 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 babbles, 0 late collisions, 0 deferred

0 lost carrier, 0 no carrier

interface ethernet2 "dmz" is up, line protocol is up

Hardware is i82559 ethernet, address is 0002.b35f.ea0c

IP address 192.168.3.200, subnet mask 255.255.255.0

MTU 1500 bytes, BW 100000 Kbit full duplex

1918808 packets input, 827004643 bytes, 0 no buffer

Received 4160 broadcasts, 0 runts, 0 giants

0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort

1982237 packets output, 774854945 bytes, 0 underruns

0 output errors, 0 collisions, 0 interface resets

0 babbles, 0 late collisions, 0 deferred

0 lost carrier, 0 no carrier

I don't see any problem here. My customer keep asking me whether it is a hardware faulty and I really don't know how to answer him, Anyone care to enlighten me? Can this problem be solved by upgrading the image to 6.3.1?

Gold

Re: Why my customer PIX515E hang once in a while?

Hello -

Please read the following :

http://www.cisco.com/warp/public/770/fn9871.shtml

Hope this helps,

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