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GSR 12410 - Crash Reason: Cause: Self Ping Failure

Dear all,

I'm investigating a problem with a 12410/PRP that started crashing recently, and keeps doing so about once a day. I would appreciate any pointers on possible fixes or workarounds:

The crashinfo shows:

#show reboot last crashinfo location 0/8/CPU0

Crashinfo Timestamp: Wed Aug 14 00:08:10 2013

2013-08-14 00:08:10.237

NOTE: This is NOT a Kernel Crash. This crash was triggered

      by the process 'sysldr', by calling reboot API.

Crash Reason: Cause: Self Ping Failure                                                      Process: sysldr                                                                 Tracebac)

Apart from that, the logs show lots of these entries:

#sh log | inc ENV

RP/0/9/CPU0:Aug 26 17:07:12.677 UTC: envmon_periodic[185]: %PLATFORM-ENVMON-2-VOLTAGE : Card 3.3v supply(slot 21) voltage has reached MINOR level at 3508 mV

RP/0/9/CPU0:Aug 26 17:07:12.696 UTC: envmon_periodic[185]: %PLATFORM-ENVMON-2-ENV_CONDITION : An environmental condition on slot 21 exists

RP/0/9/CPU0:Aug 26 17:10:41.746 UTC: envmon_periodic[185]: %PLATFORM-ENVMON-2-VOLTAGE : Card 3.3v supply(slot 21) voltage has reached MAJOR level at 3608 mV

We have tried failing over to the second RP, but it hasn't helped.

Here is the basic info on this device:

Cisco IOS XR Software, Version 4.0.3[Default]

Copyright (c) 2011 by Cisco Systems, Inc.

ROM: System Bootstrap, Version 12.00(20100127:230559) [skumarss-33s 1.24] RELEASE SOFTWARE

Copyright (c) 1994-2010 by cisco Systems,  Inc.

r1.sjc3 uptime is 21 hours, 43 minutes

System image file is "disk0:c12k-os-mbi-4.0.3/mbiprp-rp.vm"

cisco 12410/PRP (7457) processor with 3670016K bytes of memory.

7457 processor at 1266Mhz, Revision 1.1

GSR 12410 200 Gbps

2 Cisco 12000 Series SPA Interface Processor-600

2 Cisco 12000 Series Performance Route Processors

6 Management Ethernet

4 PLIM_QOS

10 GigabitEthernet/IEEE 802.3 interface(s)

1 TenGigE

1018k bytes of non-volatile configuration memory.

4125184k bytes of disk0: (Sector size 512 bytes).

65536k bytes of Flash internal SIMM (Sector size 256k).

Any help would be much appreciated.

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