SCA-BB REPORTER TEMPLATES NOT AVAILABLE

[petersrule2003]

Hello ,

I have been having issues with SCA-BB reporter template ,  the SCA-BB app says initialisation of template is complete but i cant see the templates at all .

This issue seemed to have started before archiver arror on oracle db was resolved .

Now when i test connection to DB from reporter everything is fine , but i still cant see the templates to generate reports .

I contacted TAC but made no headway.

Can anyone help

See attachment , i can see templates has been initialised but i cant find the templates to generate my reports.

Thanks

[Tomonobu Okada]

Hello,

I'm not sure if I can help you on this, but let's try followings...

+ Can you share the sceen capture which indicates the statement "i cant

  see the templates at all"?

+ Please let me know CM version and SCA-BB version and Oracle version.

+ Please enable the debug. Window -> Preferences - > Reporter -> Configuration

  -> Check the "Send debug messages to log". Then restart the SCA-BB GUI and go

  to the Reporter tab, then refresh.

  Then Help -> About SCA-BB Console -> Configuration Details -> View Error Log and

  share the output with me.

+ Please check if the following line is configured in cm.conf properly.

db_template_dir = dbpacks/oracle/9204e

+ And also please check if the parameters in ~scmscm/cm/config/dbpacks/oracle/9204e/dbinfo.vm

  are properly configured.

Thanks,

Tomo