SCMS-SM Install Aborted

[m.arancibia]

Hi,

I´m installing a SM 3.7.0 on server SunFire x4200 (with AMD64 not SPARC procesor) with Solaris 10.

And after to run ./install-sm.sh I received this messages:

# ./install-sm.sh -o

install-sm.sh: Starting SM installation sequence

install-sm.sh: 0

install-sm.sh: 0

install-sm.sh: New SM version is 3.7.0 Build 206

install-sm.sh: Adding/verifying user and group for pcube ...

install-sm.sh: Populating pcube home /opt/pcube ...

install-sm.sh: Changing ownership of pcube home...

install-sm.sh: Copying profile files to pcube home /opt/pcube ...

install-sm.sh: Copying scmssm.sh to pcube home /opt/pcube ...

install-sm.sh: Copying scmssm.csh to pcube home /opt/pcube ...

install-sm.sh: .bash_profile exists - not overwriting it...

install-sm.sh: Please copy ./scripts/.bash_profile or its content to /opt/pcube manually if required

install-sm.sh: .cshrc exists - not overwriting it...

install-sm.sh: Please copy ./scripts/.cshrc file or its content to /opt/pcube manually if required

install-sm.sh: Finished copying profile files to pcube home /opt/pcube ...installjava.sh: 0

Checking CRC of /rmdisk/unnamed_rmdisk/SM/Java/jre1.5.0_22-solaris.tar.gz ...

Extracting Java file...

....done

install-tt.sh: Starting SM Database for SCMS-SM installation sequence

install-tt.sh: Installation dir is /opt/pcube/lib/tt

install-tt.sh: Checking distribution file integrity...

install-tt.sh: Distribution file CRC checked OK

install-tt.sh: 0

install-tt.sh: Beginning extracting SM Database distribution

install-tt.sh: Done extracting SM Database distribution

install-tt.sh: Beginning Preparing response file

install-tt.sh: Done Preparing response file

install-tt.sh: Beginning SM Database installer

You appear to be trying to install on an unsupported OS.

See Release Notes for supported platforms. Installation Aborted.

install-tt.sh: Done SM Database installer

cp: cannot access ../tt-conf-change.sh

install-tt.sh: Error - An error occurred while running SM Database installer -exiting.

install-sm.sh: Error - problem installing SM Database - exiting.

Can someone confirm me if this message is related with the processor or another thing?

Regards.

[Tomonobu Okada · Accepted solution]

Hello,

Your understanding is right, this is because your platform is not supported.

When you install SM on Solaris, you need SPARC64 architecture.

Please review the following system requirements.

Cisco Service Control Management Suite Subscriber Manager User Guide, Release 3.7.x

http://www.cisco.com/en/US/partner/docs/cable/serv_exch/serv_control/broadband_app/rel37x/smug/Installation_and_Upgrading.html

CPU	•SUN SPARC, 64-bit, minimum 500 MHz (for Solaris) •Intel processor, 32-bit or 64-bit, minimum 1 GHz (for Linux Red Hat)

The TimesTen DB installer checks this and generate the following errors

if the platform is not supported as you saw.

You appear to be trying to install on an unsupported OS.

See Release Notes for supported platforms. Installation Aborted.

Thanks,

Tomo

[m.arancibia]

Thanks a lot , Tomonobu!!