We have a small number of 350s that continually reboot when trying to configure them (via serial cable/Hyperterminal). I've tried the bootblock/format (resetting to default configuration) DRAM and VAR installation key thing but to no avail. Does this sound like a hardware / firmware failure issue or is there a procedure to stop the rebooting without sending the units in for repair?
If you have the 350's plugged into the network while trying to configure them via the serial cable, try unplugging them from the network. It sounds like it may be a firmware issue. You may want to get the latest firmware and upgrade them.
Transferring Crash file from standby: Login to the Active WLC in HA.
From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco
Controller) >transfer upload filename (Cisco
Controller) >transfer upload mode tftp (Cisco Controller) >transfer
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