Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

driver for CB21AG

I am a little confused about how the contracting stuff works.. I purchased a Wireless Network Card a couple of years ago, but

I cant seem to find the CD that came with it, so I thought it was easier to download the drivers from cisco site..  So what are my options?

Everyone that purchase a Wireless Card, has to OPEN a service contract or something like that?


I received this from Cisco's Tech Support

Starting Nov 9, 2010, Cisco is enforcing software entitlement based on

active contracts covered in profiles and will only allow you to download

software for the active products covered in the contracts that are

associated with your profile.

I checked serial number provided and found that it is not covered under contract or warranty as for the contract number (2754248 ) it doesn't cover product in question.

Please provide us with active serial or contract number covering product in question to be able further assist you.


driver for CB21AG

Hi Jose,

sorry to hear what is happening with you.

I think you can try contacting TAC and ask them to publish an image for you although your contract is expired.

If they refused you may get this escalated and tell them I bought this device and I only need the driver.

try e-mailing and write your request. I am no sure if they'll agree on this. you can't even open a TAC case if you don't have a contract but try asking them a favor to publish you the image! not sure if they'll agree (they usually don't but trying will not harm).

What you can also do is to ask a friend that has a contract to download this peace of software for you and get rid of this headache.


Rating useful replies is more useful than saying "Thank you"
CreatePlease login to create content