I'm having problems getting HP iPaqs connected to our wireless network. The iPaqs DO initially authenticate and access the WLAN but when they are not being used for a while or they are restarted they will not reconnect.
The error message on the controller is %DOT1X-3-MAX_EAPOL_KEY_RETRANS:
We use 4400 WLC's and 1242 AP's with mac filtering and WPA2 TKIP.
I have done a debug on one of the MAC addresses and get the following results
(Cisco Controller) >*Mar 06 13:27:32.290: 00:1a:6b:a4:85:0f Sending EAPOL-Key Message to mobile 00:1a:6b:a4:85:0f
state INITPMK (message 1), replay counter 00.00.00.00.00.00.00.00
*Mar 06 13:27:37.054: 00:1a:6b:a4:85:0f 802.1x 'timeoutEvt' Timer expired for station 00:1a:6b:a4:85:0f
*Mar 06 13:27:37.054: 00:1a:6b:a4:85:0f Retransmit 1 of EAPOL-Key M1 (length 121) for mobile 00:1a:6b:a4:85:0f
*Mar 06 13:27:41.829: 00:1a:6b:a4:85:0f 802.1x 'timeoutEvt' Timer expired for station 00:1a:6b:a4:85:0f
*Mar 06 13:27:41.833: 00:1a:6b:a4:85:0f Retransmit 2 of EAPOL-Key M1 (length 121) for mobile 00:1a:6b:a4:85:0f
*Mar 06 13:27:46.604: 00:1a:6b:a4:85:0f 802.1x 'timeoutEvt' Timer expired for station 00:1a:6b:a4:85:0f
*Mar 06 13:27:46.604: 00:1a:6b:a4:85:0f Retransmit 3 of EAPOL-Key M1 (length 121) for mobile 00:1a:6b:a4:85:0f
*Mar 06 13:27:51.379: 00:1a:6b:a4:85:0f 802.1x 'timeoutEvt' Timer expired for station 00:1a:6b:a4:85:0f
*Mar 06 13:27:51.379: 00:1a:6b:a4:85:0f Retransmit 4 of EAPOL-Key M1 (length 121) for mobile 00:1a:6b:a4:85:0f
*Mar 06 13:27:56.154: 00:1a:6b:a4:85:0f 802.1x 'timeoutEvt' Timer expired for station 00:1a:6b:a4:85:0f
*Mar 06 13:27:56.154: 00:1a:6b:a4:85:0f Retransmit failure for EAPOL-Key M1 to mobile 00:1a:6b:a4:85:0f, retransmit count 5, mscb deauth count 0
*Mar 06 13:27:56.157: 00:1a:6b:a4:85:0f Sent Deauthenticate to mobile on BSSID 00:1a:6c:5f:7c:10 slot 0(caller 1x_ptsm.c:467)
*Mar 06 13:27:56.157: 00:1a:6b:a4:85:0f Scheduling deletion of Mobile Station: (callerId: 57) in 10 seconds
Can anyone help or explain why this is happening?
Thanks