05-11-2012 08:58 AM - edited 07-03-2021 10:09 PM
I am trying to add an AP (1231G) with autonomous code (Version 12.3(8)JEC2) to WCS (v7.0.172.0). I recieved the following error:
Failed to add device to WCS Reason: Unified AP with same MacAddress already exists in WCS. Please remove Unified AP first.
I went to configure --> access points --> "placed check marks next to existing AP" --> selected Remove AP command --> Go
I verfied the AP was removed.
I am still getting the same error.
I did a search of WCS by MAC and IP and it did not find any results.
Is there another place that I need to look?
What am I missing?
Thank you for your help.
Ryan
Solved! Go to Solution.
05-12-2012 10:13 PM
search for unassociated APs from WCS and remove the resulting list of APs.
Then try
05-12-2012 02:22 PM
Sounds like there may be a stale entry in the DB. I'd open a TAC case and have them walk the DB and remove the entry if it exists
Steve
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05-14-2012 11:45 AM
Thank you. This seems like a reasonable cause to my problem. I will see what TAC has to say.
Ryan
05-12-2012 05:09 PM
I haven't seen this error message since the 6.X WCS codes.
Can I ask if you can upgrade the WCS to 7.0.2XX.0 code?
05-14-2012 11:47 AM
Thank you for your reply and input. I am currently using WCS version 7.0.172.0
Are you saying that Version 7.0.2xx.0 would resolve this issue?
Ryan
05-12-2012 10:13 PM
search for unassociated APs from WCS and remove the resulting list of APs.
Then try
05-14-2012 11:50 AM
As far as I can tell there is no way to search by an unassociated APs "as a category". There was a choice in "Advanced Search" to choose to search by access point.
Do you mind providing me some instruction on how to search by unassociated APs. I would be interested to see if this AP is maybe "hidden" from view and if a search by unassoicated APs would reveal it.
Thank you for your help.
Ryan
05-14-2012 03:27 PM
Are you saying that Version 7.0.2xx.0 would resolve this issue?
I mean the WCS 7.0.230.0 has fixed a few bugs. So I wouldn't be asking you to load the older firmware.
05-15-2012 12:27 AM
Advanced Search
Search Category --> Access Points
Search by ---> Unassigned APs
See if you have any result
05-15-2012 08:21 AM
I was blind as a bat! Thank you for the that. (I actually found it in the "unassociated" list, but you led me in the right direction)
It also resolved my issue. Even though I deleted the AP from the configure AP screen they still showed up when I searched "unassociated APs" in the advanced search.
I am now able to re-add it.
@ Steve - Maybe this was the DB orphan you were refereing too?
Thank you
Ryan
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