Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Mac clients dropping due to high latency

We have a large wireless implementation with a central controller managing APs in remote sites. Generally, the APs and clients are very stable. However, a couple sites occasionally have much higher than average latency (over 300ms). During these high latency periods, Mac clients can experience frequent disconnects, although the Windows pcs are fine and the APs are not dropping.

Recognizing that the main issue is the poor WAN connection, what can we do to improve the stability of the Mac clients?

WLC: 5508 running 7.0.235.3.
APs:  LAP1142N using hreap mode

SSID:  WPA2/AES Auth(802.1X)
     H-REAP Local Switching enabled
     Client Load Balancing disabled.

Mac Clients:
Mainly Macbook Pros and Airs running 10.8.4

Misc settings:
User Idle Timeout: 300 seconds
802.11 Authentication Response Timeout (seconds): 15

EAP-Identity-Request Timeout (seconds)........... 30
EAP-Identity-Request Max Retries................. 2
EAP Key-Index for Dynamic WEP.................... 0
EAP Max-Login Ignore Identity Response........... enable
EAP-Request Timeout (seconds).................... 30
EAP-Request Max Retries.......................... 2
EAPOL-Key Timeout (milliseconds)................. 1000
EAPOL-Key Max Retries............................ 2
EAP-Broadcast Key Interval....................... 3600

  • Other Wireless - Mobility Subjects
2 REPLIES
Bronze

Re: Mac clients dropping due to high latency

you may need debug client output to get a clearer view of why mac client is dropping

Sent from Cisco Technical Support iPad App

Cisco Employee

Re: Mac clients dropping due to high latency

Please provide the error logs for the same to check the details of disconnection

317
Views
0
Helpful
2
Replies
This widget could not be displayed.