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Community Member

Mobility and Roaming questions


I have noticed a slight problem regarding connectivity when roaming between access points.

Running a continuous ping to a random website (, if I roam to another access point on my laptop, I will lose connectivity for 2-3 pings. Is this a normal thing? Once I gain connectivity again my IP address/gateway doesn't change, so I know the roam worked.. but I'm concerned about that packet loss.

I have aggressive load balancing enabled, though I'm not sure if that would be a problem at this time of year (low traffic levels).

The base of my concern is that we plan on having more VoIP functionality in the future, with the possibility of some wireless VoIP phones. The packet loss will become a big problem if this ends up going through.

Thanks in advance for any advise on this issue.



Re: Mobility and Roaming questions

Dropping a couple packets during a roam is normal but you should disable aggressive load-balancing to improve your roam times.

When aggressive load-balancing is enabled if the controller sees another AP in the area that is less loaded it will respond to the association request with a denial with code 17. If the client understands code 17, and most don't, it will try the other AP's. If the client doesn't understand the code then it will keep trying to associate to the same AP. After 3 attempts the controller wil allow the client on. In the latest versions of code aggressive load-balancing has been disabled by default.

Community Member

Re: Mobility and Roaming questions

Your problem can be the following:

1 - Upon roaming a new AP if the system gets an arp for a new ip address this can cause a delay and noticable gap in the voip traffic.

2 - If the system has a high encryption and security level then delay and audio loss can happen as the unit moves from access point to the other due to security re-negotiation.

3 - In the case of wpa2 the Cisco wireless system has a 1 second roam issue. See defect :


4 - Further problem occurr on the system when a unit walks out of coverage. For every packet not responded to by the hardware the Cisco Wireless controll send 64 packets. This affectivly creates a packet storm and can cause the network bandwidth to be congested.

"Development has looked at the sniffer trace for your original concern where there was what appeared to be an RTS storm after your device stopped responding. The conclusion was the controller/AP will continue to try to forward the wired side traffic to the client - for each new packet from the wired side there would be 8 data packet attempts followed by 56 rts attempts."

Community Member

Re: Mobility and Roaming questions

We do use WPA2, so it looks like it's point #3 that's applying here..

I looked up the bug, what are they referring to when they say it's fixed in version 12.4(3g)JA1? Is that an IOS for an wireless integrated 3750G switch? If so, I guess they haven't fixed it for a physical controller (WLC) yet.

Community Member

Re: Mobility and Roaming questions

It is not the access point that is the problem but the controller.

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