01-05-2012 04:58 PM - edited 07-03-2021 09:20 PM
I have two WLCs (5508 - v7.0.220 and 2106 - v7.0.116) that were NMSP connected to a MSE (v7.0.201.204) according to WCS (7.0.172.0)
The MSE reloaded(Actually a reload command from WCS hung the MSE and it hard to be hard rebooted) and I ran into a NTP issue with the MSE running GMT timezone and WLCs running GMT -8. This was highlighted by the NMSP status testing tool. As a quick solution I changed both WLCs to GMT. The tool now tests all green, but the NMSP status remains Inactive for both WLCs and I have no client or tag information flowing into WCS.
I know it's an odd collection of OS versions but it's all v7 right...:)
01-05-2012 05:48 PM
are you able to try and synch the WLC with the MSE?
Sent from Cisco Technical Support iPhone App
01-06-2012 09:08 AM
When I run the Synch it seems to execute properly. It's an odd issue.
09-21-2012 08:10 AM
Just thought I would post it here that I had the same issue. I fix it by changing the MSE assignment with the Controller. You can find this at Services > Synchronize Services > Controllers. Check the controller, click on "Change MSE Assignment", then uncheck CAS, click Synchronize. Give it a few minutes and then do it again to turn CAS back on. Once I did this NMSP went active and clients started to show on my floor plans.
This is what helped me with this issue. I hope it helps someone else as well.
Cheers!
Robert Stack
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