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New Member

phone 7970G factory reset

Does anybody know how to factory reset 7970G ?

I have upgraded CUCM to 8.6 and specifically 2 phones can not upgrade each softwares before booting.

I am supposing there is a kind of bios on these phones that are not working fine.

Thanks

Rosa

2 REPLIES
New Member

phone 7970G factory reset

hello,

To perform a factory reset of a phone, perform the following steps:

Procedure


Step 1 Unplug the power cable from the phone and then plug it back in.

The phone begins its power up cycle.

Step 2 While the phone is powering up, and before the Speaker button flashes on and off, press and hold #.

Continue to hold # until each line button flashes on and off in sequence in orange.

Step 3 Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.

After you press these keys, the line buttons on the phone flash orange  and then green, and the phone goes through the factory reset process.  This process can take several minutes.

Do not power down the phone until it completes the factory reset process and the main screen appears.

Hall of Fame Super Gold

Re: phone 7970G factory reset

Rosa,

I've already responded to your OTHER duplicate post.

Please DELETE this post too minimize confusion for everyone.

Sent from Cisco Technical Support Nintendo App

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