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QOS Policy gets Policy hits but doesn't seem to do anything when put to the test

I have been trying to implement a policy that prioritizes certain types of of traffic over another namyly Lync Voice Traffic, Cisco CAPWAP traffic from controllers to AP's, and Citrix ICA Traffic. 

I do recieve policy hits but when I load the connection up with say copying a file the policy seems to not work. This is on a 1921 router. 

 

I will include the config as I may be doing somthing wrong.

boot-start-marker
boot-end-marker
!
logging buffered 51200 warnings
!
aaa new-model
!
aaa authentication login default group radius local
aaa authorization exec default group radius local
!
aaa session-id common
!
ip cef
!
ip domain name pmp.local
no ipv6 cef
multilink bundle-name authenticated
!
username XXXXXXXXXXXXXXXXXXXX
!
ip ssh time-out 60
ip ssh version 2
!
class-map match-any CAPWAP
 match access-group 104
class-map match-any LYNC
 match access-group 103
class-map match-any CITRIX
 match protocol citrix
 match access-group 110
!
policy-map OUTBOUND
 class LYNC
  priority percent 25
 class CITRIX
  priority percent 50
 class CAPWAP
  priority percent 20
 class class-default
  shape average 20000000
!
interface Embedded-Service-Engine0/0
 no ip address
 shutdown
!
interface GigabitEthernet0/0
 no ip address
 duplex auto
 speed auto
!
interface GigabitEthernet0/0.1
 description LAN Facing
 encapsulation dot1Q 1 native
 ip address 172.16.27.254 255.255.255.0
 ip helper-address 10.128.4.48
 ip helper-address 10.128.4.20
 ip helper-address 172.16.27.79
 no ip redirects
 ip flow ingress
!
interface GigabitEthernet0/0.5
 encapsulation dot1Q 5
 ip address 172.16.127.254 255.255.255.0
 ip helper-address 10.128.4.48
 no ip redirects
 ip flow ingress
!
interface GigabitEthernet0/0.50
 description ITTestVlan Interface
 encapsulation dot1Q 50
!
interface GigabitEthernet0/1

description PointToPoint

bandwidth 20480

ip address 10.0.27.254 255.255.255.0

 no ip redirects
 ip flow ingress
 duplex full
 speed 100
 service-policy output OUTBOUND
!
router eigrp 10
 network 10.0.27.0 0.0.0.255
 network 172.16.27.0 0.0.0.255
 network 172.16.127.0 0.0.0.255
!
ip forward-protocol nd
ip forward-protocol udp 4011
ip forward-protocol udp bootps
!
no ip http server
ip http access-class 23
ip http authentication aaa login-authentication default
ip http authentication aaa exec-authorization default
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 1000
!
ip route 0.0.0.0 0.0.0.0 172.16.27.253 200
!
access-list 23 permit 10.0.27.0 0.0.0.255
access-list 23 permit 172.16.0.0 0.0.0.255
access-list 23 permit 172.16.27.0 0.0.0.255
access-list 23 permit 172.16.127.0 0.0.0.255
access-list 103 remark LYNC-Priorisation
access-list 103 permit tcp any any eq 3389
access-list 104 remark CAPWAP-Priority
access-list 104 permit udp any eq 5246 any
access-list 104 permit udp any any eq 5246
access-list 104 permit udp any eq 5247 any
access-list 104 permit udp any any eq 5247
access-list 110 remark Citrix-Priorisation
access-list 110 permit tcp any eq 2598 any
access-list 110 permit tcp any any eq 2598
access-list 110 permit tcp any eq 1494 any
access-list 110 permit tcp any any eq 1494
!
snmp-server enable traps entity-sensor threshold
radius-server host 10.128.4.20 key XXXXXXXXXXXXXXXXXXXXXXXXXX
!
control-plane
!
 

 

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