I have a customer that wants to use the service port interface as a backup entry door to its WLCs in the event of a network failure or misconfiguration. I have configured the WLC's mgt and ap-manager interface in a 10.50.x.x network and the service interface in a 10.103.x.x network, which are 2 completely separate networks. Cisco's documentation is unclear as to how to configure the service interface. Should I have the service interface completely separate from the 10.x.x.x network class (e.g 172.16.x.x or 192.168.x.x) or I am okay in using the 10.103.x.x. network?
The WLC can be configured with static routes. Are those, when configured, reserved for the service interface? Should I configure the WLC with a static route? And if yes what should it be?
You can use the service port, but make sure you configure it correctly. Here is from a Cisco doc:
By default, the physical service port interface has a DHCP client installed and looks for an address via DHCP. The WLC attempts to request a DHCP address for the service port. If no DHCP server is available, then a DHCP request for the service port fails. Therefore, this generates the error messages.
The workaround is to configure a static IP address to the service port (even if the service port is disconnected) or have a DHCP server available to assign an IP address to the service port. Then, reload the controller, if needed.
The service port is actually reserved for out-of-band management of the controller and system recovery, and maintenance in the event of a network failure. It is also the only port that is active when the controller is in boot mode. The service port cannot carry 802.1Q tags. Therefore, it must be connected to an access port on the neighbor switch. Use of the service port is optional.
The service port interface controls communications through and is statically mapped by the system to the service port. It must have an IP address on a different subnet from the management, AP-manager, and any dynamic interfaces. Also, it cannot be mapped to a backup port. The service port can use DHCP in order to obtain an IP address, or it can be assigned a static IP address, but a default gateway cannot be assigned to the service port interface. Static routes can be defined through the controller for remote network access to the service port.
Transferring Crash file from standby: Login to the Active WLC in HA.
From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco
Controller) >transfer upload filename (Cisco
Controller) >transfer upload mode tftp (Cisco Controller) >transfer
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